Privacy Policy
Last updated: 1 July 2026
1. Who we are
LUMIVEX ("we", "us", "our") is a South African online retailer of premium accessories. This Privacy Policy explains how we handle personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information we collect
- Contact details: name, email, phone number, delivery address.
- Order information: items purchased, payment confirmation, order history.
- Technical data: IP address, device, browser, and analytics cookies.
- Communications you send us via email, chat, or social channels.
3. How we use your information
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Send order updates and, with consent, marketing.
- Improve our website, products, and service.
- Comply with legal and tax obligations.
4. Sharing your information
We share data only with trusted partners who help us operate: payment processors, couriers (such as The Courier Guy and Aramex), email and analytics providers. We never sell your data.
5. Your rights
You may request access to, correction of, or deletion of your personal information at any time. To do so, email privacy@lumivex.co.za.
6. Cookies
We use cookies to keep your cart, remember preferences, and measure traffic. You can disable cookies in your browser, but parts of the site may not work as expected.
7. Security
Payments are processed over encrypted connections by PCI-compliant providers. We do not store card details on our servers.
8. Contact
Questions about this policy? Reach us at hello@lumivex.co.za.
